Gift Voucher Policy

Applies to: physical gift vouchers issued by IRISINFRAME LTD.

Contact: contact@irisinframe.com

1. Issue & format

• Vouchers are issued as physical cards and may include a unique code and/or serial number.
• Vouchers can be purchased in-store or online (payment via Revolut).

2. Redemption & scope

• Vouchers are redeemable in person (walk-in only) against eligible IRIS IN FRAME products/services available at the time of redemption.
• Vouchers cannot be used to purchase other vouchers.
• Multiple vouchers may be used in a single transaction if our system allows.

3. Non-refundability & no cash alternative

• All physical gift vouchers are non-refundable once purchased, except where required by law.
• Vouchers cannot be exchanged for cash, and no cash change is given.
• If the purchase price is less than the voucher value, any remaining balance stays on the voucher until expiry (if technically supported) or is forfeited if single-use.

4. Expiry

• Vouchers expire 12 months from the date of purchase unless a different date is printed on the voucher.
• After expiry, the voucher cannot be used and any remaining value is forfeited. Extensions are at our sole discretion.

5. Lost, stolen, or damaged vouchers

• Treat vouchers like cash. We are not responsible for lost, stolen, or damaged vouchers and are not obliged to replace them.
• If we agree to reissue, we may require proof of purchase and confirmation that the voucher has not been redeemed; administrative fees may apply.

6. Fraud & misuse

We may refuse, cancel, or suspend vouchers we reasonably believe are fraudulent, duplicated, altered, or obtained/used in breach of these terms.

7. Balance & single/multi-use

• If the voucher is single-use, it must be redeemed in full in one transaction; any unused value is forfeited.
• If the voucher supports a stored balance, remaining value can be used until expiry. Ask in-store if unsure which type you hold.

8. Delivery & risk (for posted vouchers)

We deliver to the address you provide. Risk passes on delivery to that address or to the carrier where you ask us to deliver to a pickup/third-party location. Please check your delivery promptly.

9. Returns & faulty vouchers

Faulty or non-functional vouchers (e.g., code not activating) will be replaced or refunded upon verification. This does not affect your statutory rights.

10. Data protection (vouchers)

• We collect the purchaser’s email and (if delivery is required) postal address.
• We use the email to send purchase confirmations and—where you opt in or where soft opt-in applies for similar products—to send marketing about our own products. You can unsubscribe at any time.
• We store address details solely for delivery. Payments are processed by Revolut; we do not store full card details. See our Privacy Policy for more.

11. General

• Vouchers remain our property until properly redeemed.
• Vouchers have no face-value interest and are not deposit accounts or payment instruments.
• We may update this policy; the version in force on the date of purchase applies, except where changes are required by law or to prevent fraud.