Terms & Conditions

Company: IRISINFRAME LTD (“we”, “us”, “our”).

Contact: contact@irisinframe.com

Jurisdiction: England & Wales

Bookings: We do not take bookings — walk-in only.

1. Scope

These Terms govern your use of our website and the purchase of our products, including prints and gift vouchers.

2. Prices & payment

Prices are shown at point of sale and include VAT where applicable. Online payments (including gift vouchers) are securely processed by Revolut. We do not store full card details.

3. Delivery

For physical products or vouchers, we ship to the address you provide. Risk in goods passes on delivery. Please check items on arrival and notify us promptly of any issues.

4. Intellectual property & image usage

All website content and all photographs created by us are protected by copyright. We own 100% of the copyright in our images. When you purchase prints or digital images, we grant you a personal, non-exclusive, non-transferable licence for private use. Commercial use requires our written permission.

5. Returns & refunds

• If you change your mind after placing and paying for an order, no refund is provided.
• If you are dissatisfied with the final result, we will work with you to make reasonable corrections to achieve a high-quality outcome.
• Defective prints (e.g., damaged, faded, cracked): we will replace with the same product or refund the print. We may request the return of the defective item; return shipping for faulty items is covered by us.
• We may reject returned items where return conditions are not met.
• Refunds for returned products are processed within 14 working days from receipt of the returned item.
• For questions, contact contact@irisinframe.com.

This policy does not affect your statutory rights.

6. Gift vouchers

See the separate Gift Voucher Policy. Key points: physical vouchers are non-refundable, cannot be exchanged for cash, and are subject to expiry and usage rules.

7. Website use

Use our website lawfully and do not attempt to disrupt its security or operation. We may link to third-party sites; we are not responsible for their content or policies.

8. Liability

Nothing limits liability for death/personal injury caused by negligence or for fraud. Otherwise, our total liability for any claim related to a purchase is limited to the amount you paid for that purchase. We are not liable for indirect or consequential losses.

9. Changes

We may update these Terms. New versions apply from publication on our site.

10. Governing law

These Terms are governed by the laws of England & Wales; the courts of England & Wales have exclusive jurisdiction.