IRISINFRAME LTD

Return & Refund Policy

Clear, simple and fair policy for personalised iris artwork.

If the buyer changes their mind and decides they no longer want the ordered eye photographs or prints after placing and paying for the order, the seller does not provide a refund.

However, if the buyer is dissatisfied with the final result, the seller commits to resolving the issue and making necessary corrections to ensure a high-quality outcome.

In cases where the buyer receives a defective print, for example damaged, faded, or cracked, the seller agrees to replace the item with an identical product or issue a refund for the print.

The seller may request the return of the defective print. Shipping costs for returning faulty items are covered by the seller.

The seller reserves the right to reject returned items if the return conditions have not been met.

Refunds for returned products are processed within 14 working days from the date the returned item is received.

Need help?contact@irisinframe.com
Frequently Asked Questions

Everything you need
to know

Have a question about our iris photography experience? Here are the answers to the things we're asked most often.

When you visit our studio, you will be able to view examples, print options, and special effects. Once you choose your preferred artwork, we photograph your iris using a brief, painless flash. After the photoshoot, we review the details with you, finalise your order, and proceed with payment.

We welcome both bookings and walk-ins. Book now.

The photoshoot itself is very quick and usually takes less than one minute per person.

No, the photography process is completely painless. The only possible discomfort is opening your eyes slightly wider and seeing a brief flash of light.

We photograph adults and children from the age of 3. The process is safe and quick, but we cannot guarantee every child can be photographed if they are restless, crying, squinting, or unwilling to participate.

We recommend removing contact lenses because they can slightly affect the colour of the iris. However, if you cannot remove them, it is not a problem.

No special preparation is needed. The most important thing is that you can open your eyes wide and look calmly into the lens during the shoot.

If the voucher amount is not enough to cover your order, you can pay the difference on site by cash or card.