IRISINFRAME LTD

Terms & Conditions

Important information regarding bookings, personalised artwork, purchases and services.

1. About us

These Terms & Conditions apply to all bookings, purchases, gift vouchers, prints, and services provided by IRISINFRAME LTD (“we”, “us”, “our”). By purchasing from us or using our services, you agree to these terms.

2. Bookings

  • Appointments are subject to availability.
  • Late arrivals may reduce session time or require rescheduling.
  • We reserve the right to refuse service where necessary.
  • Deposits or full payments may be required to secure bookings.

3. Iris photography sessions

  • Results may vary depending on eye characteristics and lighting conditions.
  • We aim to capture the highest quality image possible during your session.
  • Customers are responsible for informing us about any relevant eye sensitivities or medical conditions before the session.
  • We reserve creative discretion during editing and artwork preparation.

4. Prints & products

  • All artwork is produced as accurately as possible, however slight colour differences may occur between screens and printed products.
  • Frames, acrylics, canvases, and other physical products are handmade and may contain minor variations.
  • All print sizes are approximate.

5. Personalised products

As our iris artwork and prints are personalised products, orders cannot be cancelled or refunded simply because the customer changes their mind after production has started.

6. Returns & replacements

If a product arrives damaged, defective, or incorrect, please contact us as soon as possible. We may offer a replacement or refund where appropriate. Further details can be found in our Return Policy.

7. Gift vouchers

  • Gift vouchers are non-refundable.
  • Gift vouchers are valid for the period stated at purchase.
  • Gift vouchers cannot be exchanged for cash.
  • Lost or stolen vouchers may not be replaceable.

8. Copyright & image usage

All photographs, artwork, edits, designs, and content created by IRISINFRAME LTD remain our intellectual property and copyright unless otherwise agreed in writing. Customers receive a personal-use licence only.

9. Social media & marketing

Unless requested otherwise by the customer, we may use photographs of iris artwork and behind-the-scenes content for portfolio, marketing, and social media purposes.

10. Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the relevant product or service. We are not liable for indirect or consequential losses.

11. Changes to these terms

We reserve the right to update these Terms & Conditions at any time. Updated versions will be published on this website.

12. Contact

Questions regarding these Terms & Conditions can be sent to contact@irisinframe.com

Frequently Asked Questions

Everything you need
to know

Have a question about our iris photography experience? Here are the answers to the things we're asked most often.

When you visit our studio, you will be able to view examples, print options, and special effects. Once you choose your preferred artwork, we photograph your iris using a brief, painless flash. After the photoshoot, we review the details with you, finalise your order, and proceed with payment.

We welcome both bookings and walk-ins. Book now.

The photoshoot itself is very quick and usually takes less than one minute per person.

No, the photography process is completely painless. The only possible discomfort is opening your eyes slightly wider and seeing a brief flash of light.

We photograph adults and children from the age of 3. The process is safe and quick, but we cannot guarantee every child can be photographed if they are restless, crying, squinting, or unwilling to participate.

We recommend removing contact lenses because they can slightly affect the colour of the iris. However, if you cannot remove them, it is not a problem.

No special preparation is needed. The most important thing is that you can open your eyes wide and look calmly into the lens during the shoot.

If the voucher amount is not enough to cover your order, you can pay the difference on site by cash or card.